Thoughts

Discover our team’s latests insights on Chatbots, ChatGPT, Digital Assistants and Conversational AI

NLP vs LLM powered chatbots

September 22, 2023

NLP is more than just LLMs

May 26, 2023

chatbot banner ads

An Introduction to Chatbot Banner Ads

February 21, 2023

Why chatbots should be a critical part of your retail customer service offering

January 24, 2023

Use chatbots to help consumers save money on their energy bills

July 21, 2022

8 ideas for chatbot deployment in the housing sector

July 20, 2022

<img width="300" height="300" src="https://ebm.ai/wp-content/uploads/2019/06/blog-bank-300x300.jpg" class="attachment-medium size-medium wp-image-3234" alt="" decoding="async" srcset="https://ebm.ai/wp-content/uploads/2019/06/blog-bank-300x300.jpg 300w, https://ebm.ai/wp-content/uploads/2019/06/blog-bank-150x150.jpg 150w, https://ebm.ai/wp-content/uploads/2019/06/blog-bank-50x50.jpg 50w, https://ebm.ai/wp-content/uploads/2019/06/blog-bank-100x100.jpg 100w, https://ebm.ai/wp-content/uploads/2019/06/blog-bank.jpg 539w" sizes="(max-width: 300px) 100vw, 300px" />

Councils: 5 reasons why an AI Chatbot should be part of your Digital Roadmap

June 13, 2022

Chatbot Widget Accessibility

May 13, 2022

How to Promote Your Chatbot

April 27, 2022

<img width="300" height="300" src="https://ebm.ai/wp-content/uploads/2019/08/blog-business-300x300.jpg" class="attachment-medium size-medium wp-image-3201" alt="" decoding="async" srcset="https://ebm.ai/wp-content/uploads/2019/08/blog-business-300x300.jpg 300w, https://ebm.ai/wp-content/uploads/2019/08/blog-business-150x150.jpg 150w, https://ebm.ai/wp-content/uploads/2019/08/blog-business-50x50.jpg 50w, https://ebm.ai/wp-content/uploads/2019/08/blog-business-100x100.jpg 100w, https://ebm.ai/wp-content/uploads/2019/08/blog-business.jpg 539w" sizes="(max-width: 300px) 100vw, 300px" />

A best practice guide to fallback responses

March 28, 2022

What makes a good chatbot manager?

February 1, 2022

Conversational AI: Five principles for chatbot UX success

August 18, 2021

How to maximise the value of your charity’s chatbot

July 21, 2021

Enhancing your chatbot experience by customising your widget

July 7, 2021

Digital assistants can help solve the greatest challenges currently facing the healthcare sector – here’s how

June 30, 2021

Four ways digital assistants are revolutionising the work of charities

June 14, 2021

How to add a competitive edge to your enterprise with conversational AI

February 10, 2021

Driving greater adoption of digital assistants with a low-code/no-code platform

January 15, 2021

Five practical uses for digital assistants in HR

December 16, 2020

Are you tracking these success metrics in your enterprise chatbot programme?

October 12, 2020

EBM awarded a place on the GOV.UK Digital Marketplace

September 30, 2020

7 of the best insurance chatbot use cases

March 27, 2020

The different types of chatbots & their complexity to build

November 5, 2019

Top analytics techniques to improve your chatbot

September 10, 2019

10 steps to ensure a successful chatbot strategy

August 30, 2019

How much do chatbots cost? (breakdown + 3 examples)

August 21, 2019

<img width="300" height="300" src="https://ebm.ai/wp-content/uploads/2019/08/blog-business-300x300.jpg" class="attachment-medium size-medium wp-image-3201" alt="" decoding="async" srcset="https://ebm.ai/wp-content/uploads/2019/08/blog-business-300x300.jpg 300w, https://ebm.ai/wp-content/uploads/2019/08/blog-business-150x150.jpg 150w, https://ebm.ai/wp-content/uploads/2019/08/blog-business-50x50.jpg 50w, https://ebm.ai/wp-content/uploads/2019/08/blog-business-100x100.jpg 100w, https://ebm.ai/wp-content/uploads/2019/08/blog-business.jpg 539w" sizes="(max-width: 300px) 100vw, 300px" />

5 key steps to implement a chatbot into your business

August 14, 2019

Beginners guide: what is a chatbot and why are they important?

August 7, 2019

What does it take to build a chatbot? An in-depth guide with examples

July 31, 2019

5 common reasons why your chatbot is failing to produce results

July 24, 2019

What is natural language processing (NLP) and how it helps

July 17, 2019

A breakdown of chatbot architecture and how it works

July 10, 2019

In-depth guide to improving your chatbot net promoter score

June 26, 2019

A comprehensive guide to improving your chatbot using NLP

June 19, 2019

<img width="300" height="300" src="https://ebm.ai/wp-content/uploads/2019/06/blog-bank-300x300.jpg" class="attachment-medium size-medium wp-image-3234" alt="" decoding="async" srcset="https://ebm.ai/wp-content/uploads/2019/06/blog-bank-300x300.jpg 300w, https://ebm.ai/wp-content/uploads/2019/06/blog-bank-150x150.jpg 150w, https://ebm.ai/wp-content/uploads/2019/06/blog-bank-50x50.jpg 50w, https://ebm.ai/wp-content/uploads/2019/06/blog-bank-100x100.jpg 100w, https://ebm.ai/wp-content/uploads/2019/06/blog-bank.jpg 539w" sizes="(max-width: 300px) 100vw, 300px" />

7 of the best chatbots in banking and what to watch for next

June 5, 2019

A comprehensive beginners guide to chatbot design (with examples)

May 13, 2019

Ready to kickstart your chatbot journey?