Our chatbot services

We combine cutting-edge technology with consultancy and implementation services to enable you to build and maintain best-in-class chatbot solutions.

Consultancy

We use our expertise to ensure that clients are able to fully integrate chatbots into an overall digital strategy. Our business analysts identify the instances where the customer experience can be automated most effectively and conduct workshops to define the ideal implementation approach.

During the design and development stages, we train the chatbot and test its natural-language abilities in multiple conversations across all channels.

Technology

We provide and integrate the best-in-class tools and operating models required to quickly and effectively deliver your chatbot program and to manage and monitor it for continued success.

Implementation

Our implementation team will help you design the most effective conversational applications based on EBM. Our service covers customisation based on your requirements, deployment and roll out. We will also help you to integrate third-party applications with the EBM solution.

Our typical approach​

We have developed a tried and tested, collaborative process, which will allows a project to move rapidly yet prudently through five key phases. This will provide you with the basic functionality to go live, start adding value and empower each bot to continuously improve, introduce new content and functionality and respond to the evolving demands of your users.

Engaging both business stakeholders and users to define the product’s goals.

  • Workshop facilitation
  • Requirements gathering
  • Research interviews
  • Site audits and analytics

Our processes are focussed on driving. We make sure that business and audience goals alike are reflected in the conversational experience.

  • Conversation design and creation of flows and Q&As
  • Review, iteration and approval

Building the chatbot on the predefined technology based on the approved conversation design.

  • Developing / configuring any integrations required.
  • Branding chat-widget or configuring the chosen message channel

Once all parties are satisfied we have a user experience that is ready for launch, we deploy the chatbot to the preferred channel(s).

  • Testing and feedback loops
  • Chatbot launch
    Post-launch support and monitoring

Monitoring the chatbot throughout the critical post launch period ensuring early user behaviour is used to retrain and optimise the experience.

  • Training
  • Chatbot monitoring and retraining support
  • Chatbot evaluation
  • Summary report and next steps, including usage metrics

Support

As part of our support services, we strive to resolve all queries quickly, efficiently and cost-effectively using our highly skilled support team. They will identify your problem and determine the most effective solution.

Training

We provide in-house classes combined with self-directed online training designed to help you benefit fully from your EBM implementation.

We include courses in identifying opportunities for chatbot use, development, conversational design and research. These are supplemented by technical training on chatbot development, lifecycle management, data harvesting and more.

Ready to kickstart your chatbot journey?