Our Chat UI

Create and customise our ready-to-use chat widgets and deploy them to your websites and applications with ease.

Create an engaging conversational experience

Create a chat widget in less than a minute, preview it in front of your own eyes and deploy it all from the same intuitive interface.

Personalisation

Chose an avatar, colour and layout to match your brand and style.

Welcome!

Greet your users with a customised message and welcome screen.

Easy to manage

Make changes, show and hide the widget, disable text inputs all from within EBM.

Positioning

Place your chat widget wherever makes sense on your website or app.

Advanced options

Add further customisation by editing the chat widget JSON config and adding custom CSS.

Publish

Copy and paste your chat widget snippet into your websites and apps and deploy your changes with a click of a button.

What our clients say about EBM

“EBM has been a great support to us as we’ve expanded AVA’s capabilities to provide arthritis sufferers with the support and advice they so desperately need.

The technology has clearly proven itself and the additional services we’ve developed on top of the platform have added significant value. We’re excited about where AVA could go next."

Karina BrisbyHead of Digital, Versus Arthritis

“The EBM team share the same passion as we do, keeping the customer at the heart of everything we do. Although the functional side of a chatbot and how it’s integrated into your business is vital for it to work, the team never lose focus on what really matters, which is the person interacting with the bot. The EBM console is easy to use and the customer-influenced roadmap for enhancements keeps it moving forward. We are proud of the colleague-facing chatbot we have created with EBM and have plans to have the bot answering a wider range of queries in the future.”

Liisa BradeCapability Manager, Tesco PLC

“COVA represented a one-stop shop where people with arthritis and MSK conditions could go with confidence to get the information they needed to maintain their health and wellbeing.

With Filament’s support, COVA was able to have a big impact for people in a time of great change and uncertainty.”

Amanda NeylonDirector of Insight, Data and Technology, Versus Arthritis

Create engaging responses

The chat widget supports all available response formats. Combine text with images and interactive components for a great experience.

Images

Bring your conversation to life with engaging imagery.

Cards and carousels

Delight your users and show off your offerings.

Buttons and quick replies

Increase user engagement with easy to use, intuitive navigation.

Advanced responses

Create rich and personalised interactions with API calls, custom JSON and user-variable responses.

Amrit Chau-Singh

Innovation Delivery Lead

Josie Jordan

Client Delivery Lead