Insurance chatbots: Increase efficiency across the insurance value chain

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Chatbots are improving customer retention within the insurance sector


of businesses have implemented chatbot technologies to support their existing services.


of users say insurance chatbots best feature is the ability to contact customer service 24/7.


of customers prefer receiving replies via chatbots for instant resolutions.

How chatbots are helping

Personalised insurance

Use EBM to create a virtual sales agent that can quickly process enquiries, analyse the risk profile, compare all the options, recommend products, and deliver completed quotes in minutes.

Claims handling

Enjoy smoother, faster claims management with conversational AI. EBM can be used to process the whole cycle, from a customer’s first contact through to referencing policy details, minimising delays to reach the most satisfactory resolution for both the customer and insurer.

Risk assessment

Use EBM and machine learning to gather and process a vast amount of constantly evolving data to make increasingly accurate loss predictions. This will help underwriting teams to assess – rather than guess – risk levels.

Customer queries

When customers have questions or need help with a certain issue, digital assistants can provide instant and accurate responses.

Simple FAQ's such as "how do I update my personal details" or "where do I find more information on my current policy" can be handled by the Insurance chatbot, with more complex queries automatically escalated to a human team member.

How EBM helps you to supports your customers and boost efficiency

Insurance chatbot widget

24/7 Service

Use EBM to create insurance chatbots that provide your customers with the information they need whenever they need it.

Free up staff time

EBM empowers your insurance team to create chatbots that answer many frequently asked questions, freeing your staff up to focus on more rewarding and creative tasks.

Understand your people

EBM's powerful analytics and reporting provide useful insight on your customers by capturing the information that they want to know.

Create new channels

EBM enables you to deploy your chatbots to those channels which have become part of your customers digital day-to-day like Facebook Messenger, WhatsApp, WeChat etc....

Respond quickly

EBM enables you to build chatbots that provide your customers with up-to-date information quickly and efficiently.

Provide notifications

Use EBM to create chatbots that provide customers with notifications when there is relevant business update or policy change.

An intelligent solution

Using EBM, your team can create chatbots that can be trained to provide increasingly targeted responses as more colleagues interact with them over time.

Tell your company story

Chatbots build by EBM can be a great method to educate users about your products and services, offering a range of media, such as images, text and videos.

Insurance chatbot widget

Amrit Chau-Singh

Innovation Delivery Lead

Josie Jordan

Client Delivery Lead

Our people make the difference

We support you with consultancy, implementation, training and ongoing maintenance on every aspect of Conversational AI

Ready to kickstart your chatbot journey?