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of chatbot banking interactions are managed through mobile banking apps.
million hours are anticipated to be saved with the use of chatbot interactions.
of customers already use chatbots to resolve their banking problems.
Whether it’s a simple balance check or a more complex problem that needs solving, EBM can be used to create chatbots that provide a speedy answer to customer enquiries – any time and on a channel that suits them.
By using the latest techniques and gathering unique information about the user, your chatbots can go beyond a simple automated response to deliver the right answer and find the most efficient resolution.
Use conversational AI and learn to understand customers as individuals, to help them find the most appropriate financial products and services – or predict new ones that are likely to appeal.
Chatbots can increase conversation rates by promoting products and services to customers at the right time and through their preferred channels.
EBM can be used to create chatbots that provide speedy and personalised identification of their existing accounts or investments.
Banking bots built on EBM can help customers to assist themselves through numerous processes and transactions.
In an era of increasingly sophisticated scams, hacks and cyber-crime, conversational AI can be used to help recognise potential fraud and illegal activity.
When it identifies a suspicious transaction, it notifies the customer and offers guidance on how to put things right or avoid future risks.
Use EBM to create banking chatbots that provide your customers with the information they need whenever they need it.
EBM empowers your team to create chatbots that answer many frequently asked questions, freeing your staff up to focus on more rewarding and creative tasks.
EBM's powerful analytics and reporting provide useful insight on your customers by capturing the information that they want to know and the processes they want to fulfil.
EBM enables you to deploy your chatbots to those channels which have become part of your customers digital day-to-day like Facebook Messenger, WhatsApp, WeChat...
EBM enables you to build chatbots that provide your customers with up-to-date information quickly and efficiently.
Use EBM to create chatbots that provide customers with notifications when there is new products, changes to their accounts, policy changes etc.
Using EBM your team can create chatbots can be trained to provide increasingly targeted responses as more customers interact with them over time.
Chatbots build by EBM can be a great method to educate users about your products and services, offering a range of media, such as images, text and videos.
We support you with consultancy, implementation, training and ongoing maintenance on every aspect of Conversational AI.