Healthcare chatbots: A simpler, friendlier and more cost-effective ecosystem

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Chatbots are benefiting healthcare


of users prefer informational chatbots for heatlhcare queries.


of healthcare admin tasks could be automated by a chatbot.


of healthcare queries are predicted to be handled via a chatbot.

How chatbots are helping

Holistic healthcare

EBM enables you to increase healthcare professionals’ ability to understand the needs of the people they care for and provide better support through Conversational AI.

It can also be used to learn about patients’ wider needs, making it easier for healthcare providers to set up specialist referrals and manage a comprehensive care regime.

Schedule appointments

EBM can be used to develop systems that help patients book appointments smoothly and efficiently.

Your healthcare chatbot can then prompt users with reminders, helping to cut down on missed appointments.

Virtual management

Develop a chatbot healthcare assistant that can manage long-term treatment programmes.

Conversational AI can proactively advise patients when to take their medication or other therapy, answer routine questions about things like side-effects and dosage, and even send reminders about repeat prescriptions or routine check-ups.

Customer queries

When patients have questions or need help with a certain issues, chatbots can provide instant and accurate responses.

Simple queries such as “where do I go to upgrade my update my personal details?” or “how do I book an appointment?” can be handled by the healthcare chatbot, with more complex queries automatically escalated to a human team member.

How EBM helps you to support your patients and boost efficiency

Healthcare chatbot widget

24/7 Service

Use EBM to create a healthcare chatbots that provide your audience with the information they need whenever they need it.

Free up staff time

EBM empowers your team to create chatbots that answer many frequently asked questions, freeing your staff up to focus on more rewarding and creative tasks.

Understand your people

EBM's powerful analytics and reporting provide useful insight on your audience by capturing the information that they want to know.

Create new channels

EBM enables you to deploy your chatbots to those channels which have become part of your audiences digital day-to-day like Facebook Messenger, WhatsApp, WeChat etc....

Respond quickly

EBM enables you to build chatbots that provide your audience with up-to-date information quickly and efficiently.

Provide notifications

Use EBM to create chatbots that provide your audience with notifications when there are updates to appointments or services and policy changes.

An intelligent solution

Using EBM, your team can create chatbots can be trained to provide increasingly targeted responses as more users interact with them over time.

Tell your company story

Chatbots built by EBM can be a great method to educate users about your products and services, offering a range of media, such as images, text and videos.

Healthcare chatbot widget

Amrit Chau-Singh

Innovation Delivery Lead

Josie Jordan

Client Delivery Lead

Our people make the difference

We support you with consultancy, implementation, training and ongoing maintenance on every aspect of Conversational AI

Ready to kickstart your chatbot journey?