Travel chatbots: Create a smoother and more rewarding travel experience

Speak to us to find out how…

Chatbots are streamlining the travel industry


of people of all ages prefer to use chatbots when shopping online.


of users say chatbots have changed their expectations of customer service for good.


of agents who use chatbots are free to spend their time solving more difficult and complex problems.

How chatbots are helping

Speedy bookings

Communicating with a virtual travel agent via natural language helps customers plan and book their journey or accommodation quickly and efficiently. By learning individual travellers’ preferences, EBM can also streamline the ticketing and check-in processes, guide the customer through airports, stations and destinations, provide helpful information about nearby facilities, and assist with any special needs.

Round the clock support

When travellers need help, a chatbot built with EBM cuts out the waiting time and deals with problems quickly and efficiently 24/7. Because it fully understands your customers’ plans and anticipates their concerns, your virtual travel assistant can provide friendly, proactive support and updates in case of delays or logistical changes – without waiting until things go wrong.

Personalised travel

Deploying chatbots with EBM enables you to build a relationship with your customers across your communication channels. Over time, this can be developed to deliver attractive offers, appealing promotions and personalised discounts based on individual preferences and previous positive experiences.

Customer queries

When customers have questions or need help with a certain issue, digital assistants can provide instant and accurate responses.

Simple queries such as “where do I go to collect my ticket?” or “how do I change my travel date?” can be handled by the travel chatbot, with more complex queries automatically escalated to a human team member.

How EBM helps you to supports your customers and boost efficiency

Travel chatbot widget

24/7 Service

Use EBM to create travel chatbots that provide your customers with the information they need whenever they need it.

Free up staff time

EBM empowers your team to create chatbots that answer many frequently asked questions, freeing your staff up to focus on more rewarding and creative tasks.

Understand your people

EBM's powerful analytics and reporting provide useful insight on your customers by capturing the information that they want to know.

Create new channels

EBM enables you to deploy your chatbots to those channels which have become part of your audiences digital day-to-day like Facebook Messenger, WhatsApp, WeChat etc....

Respond quickly

EBM enables you to build chatbots that provide your customers with up-to-date information quickly and efficiently.

Provide notifications

Use EBM to create chatbots that provide customers with notifications when there is any updates to their travel or new deals.

An intelligent solution

Using EBM, your team can create chatbots can be trained to provide increasingly targeted responses as more customers interact with them over time.

Tell your company story

Chatbots built by EBM can be a great method to educate users about your company, offering a range of media, such as images, text and videos.

Travel chatbot widget

Jack O'Connell

Head of Growth

Amrit Chau-Singh

Innovation Delivery Lead

Our people make the difference

We support you with consultancy, implementation, training and ongoing maintenance on every aspect of Conversational AI

Ready to kickstart your chatbot journey?