Sharing valuable information
Often, a crucial part of a charity’s work is dispensing accurate, timely information that points people towards resources or empowers them to tackle the challenges they’re facing.
Digital assistants offer an engaging, easy-to-use channel through which to do this. There’s never a wait to speak to an adviser and they’re available 24/7, so users can access information at their time of need. Plus, through conversational analysis and resolution and retraining tools, digital assistants learn from each interaction, ensuring that it is more productive than the last.