We create AI Agents, with expertise in bespoke AI development services, trusted by clients since 2017. From strategy and planning, conversational design to building and maintaining best-in-class Conversational AI solutions.
If it’s your first time exploring conversational AI technologies, we can work with your team to help you design and build a robust chatbot solution ensuring users get the answers to their questions and keep customer and user satisfaction high. We can also advise on the best AI tools and frameworks that help you make the most of the chatbot technology.
We exist to make building and managing your chatbot really straightforward, saving time and resources.
Your AI Agent’s performance relies on many factors, and as part of our consultancy services, our team of conversational AI experts will conduct a thorough audit of your solution. We will provide recommendations and improvements and highlight areas for attention and improvement and how best to execute these.
Just like other digital tools, a chatbot is never finished. In fact, with the correct maintenance, it can continue to learn and improve over time. From day 1, your chatbot is gathering data about your users and/or customers.
We provide you with the tools and advice on how to train and maintain your AI chatbot on a regular basis. We advise our clients on how to futureproof their chatbot by ensuring it is using the latest and best conversational AI technologies.
We have developed a tried and tested, collaborative process, which will allows a project to move rapidly yet prudently through five key phases. This will provide you with the basic functionality to go live, start adding value and empower each bot to continuously improve, introduce new content and functionality and respond to the evolving demands of your users.
Engaging both business stakeholders and users to define the product’s goals.
Our processes are focussed on driving. We make sure that business and audience goals alike are reflected in the conversational experience.
Building the chatbot on the predefined technology based on the approved conversation design.
Once all parties are satisfied we have a user experience that is ready for launch, we deploy the chatbot to the preferred channel(s).
Monitoring the chatbot throughout the critical post launch period ensuring early user behaviour is used to retrain and optimise the experience.
Like any digital touchpoint, reporting on your chatbot is a vital component of improving your chatbot’s performance. We’ll help you define your KPIs and goals so that you can report to your stakeholders and ultimately provide the best possible service to your users.
