Chatbot consultancy services

Consultancy services from strategy and conversation design to building and maintaining best-in-class digital assistant solutions

Developing your first AI chatbot

If it’s your first time exploring conversational AI technologies, we can work with your team to help you design and build a robust chatbot solution ensuring users get the answers to their questions and keep customer satisfaction high. We can also advise on the best AI tools and frameworks that help you make the most of the chatbot technology.

EBM has a huge range of features that make building and managing your chatbot really straightforward, saving time and resources.

Reviewing your current AI chatbot

If you’re already using chatbots in your business, you may find that they aren’t performing to your expectations. Common chatbot problems include complex or obstructive conversational flows, too many misunderstood messages, or simply a very low engagement rate.

A chatbot’s performance relies on many factors, and as part of our consultancy services, our team of conversational AI experts will conduct a thorough audit of your chatbot. We will provide recommendations and improvements and highlight areas for attention and improvement and how best to execute these.

Maintaining your existing chatbot

Just like other digital tools, a chatbot is never finished. In fact, with the correct maintenance, it can continue to learn and improve over time. From day 1, your chatbot is gathering data about your users and/or customers.

We provide you with the tools and advice on how to train and maintain your AI chatbot on a regular basis. We advise our clients on how to futureproof their chatbot by ensuring it is using the latest and best conversational AI technologies.

Our typical approach

We have developed a tried and tested, collaborative process, which will allows a project to move rapidly yet prudently through five key phases. This will provide you with the basic functionality to go live, start adding value and empower each bot to continuously improve, introduce new content and functionality and respond to the evolving demands of your users.

Scoping and planning

Engaging both business stakeholders and users to define the product’s goals.

Workshop facilitation
Requirements gathering
Research interviews
Site audits and analytics

Conversation design

Our processes are focussed on driving. We make sure that business and audience goals alike are reflected in the conversational experience.

Conversation design and creation of flows and Q&As
Review, iteration and approval

Chatbot build

Building the chatbot on the predefined technology based on the approved conversation design.

Developing / configuring any integrations required.
Branding chat-widget or configuring the chosen message channel

Testing and deployment

Once all parties are satisfied we have a user experience that is ready for launch, we deploy the chatbot to the preferred channel(s).

Testing and feedback loops
Chatbot launch
Post-launch support and monitoring

Launch support

Monitoring the chatbot throughout the critical post launch period ensuring early user behaviour is used to retrain and optimise the experience.

Training
Chatbot monitoring and retraining support
Chatbot evaluation
Summary report and next steps, including usage metrics

Analytics, reporting, and insights

Like any digital touchpoint, reporting on your chatbot is a vital component of improving your chatbot’s performance. We’ll help you define your KPIs and goals so that you can report to your stakeholders and ultimately provide the best possible service to your users.