With our Fast Track Coronavirus Response solution and in partnership with Versus Arthritis, Filament helped British Society for Rheumatology to rapidly develop a chatbot to provide guidance on COVID-19 and rheumatology.
As members rapidly change their ways of working in response to the pandemic, the charity needed to help develop accessible, user-friendly ways of presenting important clinical content. Users can access BSR’s COVID-19 guidance through COVA, a button-based tool hosted on the charities website, designed to help users find the information they require quickly and easily.
- Over 500 conversations and over 3,000 messages in under a week
- Great user feedback: 60% Very helpful, 30% Good