Conversation and chatbot design
There and many other facets of conversational design are key to developing the best interactions for your users, increasing stickiness, and ensuring your chatbots are head and shoulders above the sub-optimal sign-posting/click bots seen in the world today. Designing the best conversational experiences for your users is not a case of simply defining a list of their most common questions and answers:
- What if the user asks a question but does not supply quite enough information to give an exact answer?
- How can you help users through processes when they get stuck and need to ask a question based on where they are in the conversation?
- How can I make use of my existing systems to enrich conversations with real-time options?
- What if you want a safety net of a human being rather than a dumb response?
At EBM, we place Conversational Design at the forefront of chatbot design. We work with you to avoid common pitfalls and ensure your conversational experiences are not only effective but market-leading.