Chatbot analytics

“EBM has been fantastic in helping us to create Hydee, a chatbot designed to tell our customers all about hydrogen and the future of gas. The content management features in EBM are intuitive and easy to use, enabling us to build a great chatbot and ensure it gets even better and better over time. The analytics in EBM make it really easy to retrieve information and reports, helping us to understand the information our customers what to know about and retrain the chatbot to better answer these queries. The EBM team is great, they have been supportive helping us with training and getting Hydee up and running. All in all, a great product with an amazing team behind it.”

“As a sector that has been hugely impacted by COVID-19 and the ever changing uncertainties and changes that it has brought. Our chatbots have been invaluable in helping to deal with a very large volume of enquiries that would have gone straight to our inbox. Having a chatbot has really helped to relieve pressure on our very small team. The product itself is very easy to use which has really helped us to provide the most up-to-date information very promptly; additionally the analytics have provided very insightful information. The EBM team are so approachable and have been extremely helpful in getting our chatbot set up and all other support required.”

“Since the launch of the L’Oréal Luxe Fragrance Chatbot, we have received a very strong uptake of users engaging with the bot with many users submitting a positive user experience.

All of this couldn’t have been a success without the help of EBM, they provided an exceptional service throughout the whole process and really understood our vision clearly when creating it. EBM exceeded my expectations when they managed to create and deploy the unthinkable in just under 2 weeks”