Experts in Conversational & Generative AI

The world of Generative AI, LLMs and Conversational AI is moving fast. Our team of dedicated experts keep on top of the latest technologies and best practices - we live and breathe the delivery of conversational AI solutions, day in, day out.

Since 2017, we’ve helped businesses connect with colleagues & customers through intelligent assistants. Now, with cutting-edge LLM technology, we go beyond traditional intent-based models to deliver smart, scalable and dynamic AI solutions. Whether it’s chatbots, virtual assistants, or AI-powered automation, we deliver user-focused solutions that drive real results.

Whether you’re just beginning your journey into AI or seeking to enhance your existing solutions, we are here to guide you every step of the way.

Let us help you put AI to work.

Empowering organisations to do more, with AI.

How to Identify Business Value and Get Buy-In to Move Generative AI Solutions from PoC to Production

Generative AI: From Promise to Practicality

Navigating the Generative AI Wave

Client testimonials

We believe the best results come through creating great working partnerships. We pride ourselves in building long lasting relationships with all of our clients.

The EBM team share the same passion as we do, keeping the customer at the heart of everything we do. Although the functional side of a conversational agent and how it’s integrated into your business is vital for it to work, the team never loses focus on what really matters, which is the person interacting with the chatbot.

Since the launch of the L’Oréal Luxe Fragrance Assistant, we have received a very strong uptake of users engaging with the bot with many users submitting a positive user experience.

All of this couldn’t have been a success without the help of EBM, they provided an exceptional service throughout the whole process and really understood our vision clearly when creating it. EBM exceeded my expectations when they managed to create and deploy the unthinkable in just under 2 weeks

Spectra (one of our chatbots) has been invaluable in helping to deal with a very large volume of enquiries. Having a chatbot has really helped to relieve pressure on our small team.

The solution has really helped us to provide the most up-to-date information very promptly; additionally the analytics have provided very insightful information. The EBM team are so approachable and have been extremely helpful in getting our solution set up and all other support required.

EBM has been fantastic in helping us to create Hydee, a chatbot designed to tell our customers all about hydrogen and the future of gas.

The EBM team is great, they have been supportive helping us with training and getting Hydee up and running.

There was an excellent partnership approach that the whole EBM team have shown throughout the project. I have heard this from others too. I would like to say a big thank you for all they have done and are doing and especially for the style of engagement.

Many companies talk about creating a partnership but rarely do suppliers show the commitment and flexibility we have seen from EBM.