Transform your experience with our AI chatbot platform and services
Transform your experience with our AI chatbot platform and services
Through our dedicated expertise and cutting-edge technologies we deliver end-to-end conversational AI solutions that provide exceptional user experiences.
Trusted by organisations to deliver their chatbot platforms
Our services
Our purpose is to empower higher performance chatbot solutions by leveraging the best technologies while continuously improving and providing fantastic customer and colleague experiences.
We provide and integrate the best-in-class tools and operating models required to quickly and effectively deliver your chatbot program and to manage and monitor it for continued success.
We scope and validate concepts before full delivery - from conversation design, channel strategy, integrations, bespoke development, chatbot build / configuration and testing.
Support
We collaborate with you to develop a support strategy that enables you to maximise and maintain the value of your chatbot solution.
Chatbots across sectors and use cases
Delivering scalable and engaging conversational experiences for customers and colleagues that improve process efficiency and knowledge source.
Front line customer service
Rentokil Initial boosted their customer's experience and sales with Bessie, a 24/7 chatbot capable of handling queries, quotes and customer service requests.
Patient and doctor support in Healthcare
Global Pharmaceutical Boehringer Ingelheim build their chatbot programme on EBM to scale user engagement.
HR and IT assistance for your employees
Tesco created Tess, a 24-7 chatbot, supporting colleagues with learning and development, policies and systems.
Beneficiaries and service user engagement for charities
Versus Arthritis created AVA, a digital assistant providing personalised support and advice to people with arthritis.
We provide and integrate the best-in-class tools and operating models required to quickly and effectively deliver your chatbot program and to manage and monitor it for continued success.
Content management
Create, test, monitor and manage content with our easy to use visual content builder.
Advanced analytics
Get a deeper understanding of your customers and pinpoint high impact content areas to retrain and drive business objectives / metrics
Channel integrations
Integrates with key messaging / voice channels so your users can interact with your bot whenever and however they prefer
System integrations
Integrate with your critical business platforms to control your end-to-end customer bot journey
Content templates
Quickly and efficiently start building your chatbots with ready-to-use templates and customise them however you like
Best-in-class Conversational AI
We provide dedicated expertise in and integrations with the best-in-class Conversational AI platforms
Chatbot widget builder
Create and customise ready-to-use chatbot widgets and deploy them to your websites and apps
Enterprise readiness
Maintain ownership and control of data and IP on a scalable and secure infrastructure
We believe the best results come through creating great working partnerships. We take huge pride in building long lasting relationships with all of our clients.
The EBM team share the same passion as we do, keeping the customer at the heart of everything we do. Although the functional side of a chatbot and how it’s integrated into your business is vital for it to work, the team never loses focus on what really matters, which is the person interacting with the chatbot.
Since the launch of the L’Oréal Luxe Fragrance Chatbot, we have received a very strong uptake of users engaging with the bot with many users submitting a positive user experience.
All of this couldn’t have been a success without the help of EBM, they provided an exceptional service throughout the whole process and really understood our vision clearly when creating it. EBM exceeded my expectations when they managed to create and deploy the unthinkable in just under 2 weeks
Spectra (one of our chatbots) has been invaluable in helping to deal with a very large volume of enquiries. Having a chatbot has really helped to relieve pressure on our small team.
The EBM product itself is very easy to use which has really helped us to provide the most up-to-date information very promptly; additionally the analytics have provided very insightful information. The EBM team are so approachable and have been extremely helpful in getting our chatbot set up and all other support required.
EBM has been fantastic in helping us to create Hydee, a chatbot designed to tell our customers all about hydrogen and the future of gas.
The content management features in EBM are intuitive and easy to use, enabling us to build a great chatbot and ensure it gets even better and better over time. The analytics in EBM make it really easy to retrieve information and reports, helping us to understand the information our customers what to know about and retrain the chatbot to better answer these queries. The EBM team is great, they have been supportive helping us with training and getting Hydee up and running.
All in all, a great product with an amazing team behind it.
There was an excellent partnership approach that the whole EBM team have shown throughout the project. I have heard this from others too. I would like to say a big thank you for all they have done and are doing and especially for the style of engagement.
Many companies talk about creating a partnership but rarely do suppliers show the commitment and flexibility we have seen from EBM.
EBM has been a great support to us as we’ve expanded AVA’s capabilities to provide arthritis sufferers with the support and advice they so desperately need.
The EBM technology has clearly proven itself and the additional services we’ve developed on top of the platform have added significant value. We’re excited about where AVA could go next.
Our partners
We believe the best outcomes are delivered through partnerships and we’re proud to partner with some of the worlds best technology and solutions providers.