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Case studies

Learn how organisations are benefiting from deploying AI Chatbots in these client success stories and use cases.

goodshape_logo
GoodShape’s chatbot that helps employees manage their workplace wellbeing and absences.
A digital assistant to assist Childline counsellors and deliver relevant support to young people in need.
Tesco EBM chatbot case study
Supporting Tesco colleagues with learning and development materials and guiding them to training resources.
Versus Arthritis EBM chatbot case study
A digital assistant to provide personalised support and advice to people with arthritis across the uk and beyond.
Rentokil Initial EBM chatbot case study
Boosting customer experience and sales with 24/7 chatbots capable of handling queries, quotes and customer service requests.
Supporting Northern Gas Networks IT service management with EBMs chatbot platform and managed services for continued success.
BI EBM chatbot case study
Global Pharmaceutical Boehringer Ingelheim build their chatbot programme on EBM to scale customer engagement.​
KHP EBM chatbot case study
Using conversational AI to connect young people more effectively and efficiently to the right resources and support.
National Deaf Children’s Society's AI Chatbot Alex, created to offer information and support for childhood deafness
ICAEW EBM chatbot case study
The Institute of Chartered Accountant (England & Wales) use EBM to drive their vision of a digital support chatbot for all their members.​
Transforming customer service for one of the world’s largest banking and financial services organisations
Cadent
An engaging and intuitive experience to explore information around the Future of Gas
Using conversational AI to increase accessibility to education and address student learning loss in West Africa
BSR EBM chatbot case study
BSR launched an accessible COVID-19 chatbot.
Using conversation AI and chatbot technology to support Northern Gas Network's colleagues and HR teams
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NHS UK 'Dr. Bot' - Helping medical graduates and current trainees navigate information about the Foundation Programme.
Using Natural Language Processing to make Microsoft tools more accessible and inclusive for workers everywhere
ventura foods logo
Food solutions customer service chatbot to answer enquiries about products and services

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