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Learn how our clients are benefiting from deploying Conversational AI in our client case studies.
Supporting Northern Gas Networks IT service management with EBMs chatbot platform and managed services for continued success.
Since launching in, KITT has handled thousands of conversations and answered 96% of messages correctly. The Colleague Care team regularly use our bot management platform, EBM to monitor KITT and improve it by retraining and adding new content based on real user interactions.
A digital assistant to assist Childline counsellors and deliver relevant support to young people in need.
We were selected by the NSPCC to deliver a digital assistant to assist Childline counsellors and keep young people on the web chat platform engaged with relevant and informative content during waiting periods.
A chatbot to support colleagues and guide them towards the right training, processes and policies.
Tess is trained to answer over 150 queries and handles most conversations successfully by guiding colleagues to the relevant information. Tesco continues to use EBM to monitor Tess and we work together to identify key areas for improvement.
