Our Work

Learn how our clients are benefiting from deploying AI in our client case studies.

KITT for Nothern Gas Networks​

Supporting Northern Gas Networks IT service management with Conversational AI consulting, solution development and managed services for continued success.

  • Leverages semantic search and LLMs to help answer questions, along with citations to procedures used to generate answers
  • Uses off-the-shelf open source libraries to assist in normalising content from unstructured PDFs, in-turn fed into the vector database
  • In future, will also extract contextual information from images to help bring relevant visuals to conversations

Since launching in, KITT has handled thousands of conversations and answered 96% of messages correctly. The Colleague Care team regularly use our AI Agent management platform to monitor KITT and improve it by retraining and adding new content based on real user interactions.

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Cubie for NSPCC's Childline

A digital assistant to assist Childline counsellors and deliver relevant support to young people in need.

We were selected by the NSPCC to deliver a digital assistant to assist Childline counsellors and keep young people on the web chat platform engaged with relevant and informative content during waiting periods.

Tesco EBM chatbot case study

Tesco: Tess

An AI assistant to support colleagues and guide them towards the right training, processes and policies.

Tess is trained to answer over 150 queries and handles most conversations successfully by guiding colleagues to the relevant information. Tesco continues to use EBM to monitor Tess and we work together to identify key areas for improvement.

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More client case studies

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