Putting conversational AI and LLMs to work

We combine best-of-breed technology with consultancy and end-to-end implementation services to enable you to deploy and maintain effective Conversational AI and GenAI solutions.

We love a challenge and can take on as much or as little as is required, from specialist consultancy to get clients over the final hurdles they face, all the way through to the day-to-day support and evolution of our clients’ solutions – when they don’t have the resource or capacity in-house.

LLM Discovery Sprint

A 6-week sprint to prototype and showcase LLM-powered innovation.

Keen to explore LLM technology in your business but not sure where to start? Prefer to get building and validate concepts quickly rather than going through a lengthy consultancy process resulting in yet another slide deck?

Then our LLM Discovery Sprint is for you. You bring the business challenge, subject matter expertise and some sample data. We will build a prototype using the latest LLM technology, enabling you to rapidly test and learn.

At the end of the 6-week process, you will have a demo to showcase internally and advice on next steps.

Our Conversational AI Services

Our typical approach

We have developed a tried and tested, collaborative process, which will allows a project to move rapidly yet prudently through six key phases. These stages are designed to create a clear and structured pathway from understanding the problem to delivering a fully functional and valuable AI solution, while ensuring that maintenance and optimization continue to deliver long-term success.

1. Understanding the Problem (Discovery)

The first step in any successful project is to fully understand the problem at hand. During the Discovery phase, we partner with you to gain a deep understanding of your challenges, goals, and desired outcomes.

By carefully listening to your needs and gathering crucial insights, we ensure we are aligned from the start. This phase allows us to define the scope, set realistic expectations, and pinpoint the most valuable solutions to pursue. It’s the foundation for everything that follows, ensuring we are focused on delivering results that matter.

2. Prototyping and Iteration

Once we have a clear understanding of your needs, we move quickly into prototyping. We prioritize getting an initial version of the solution into your hands as soon as possible. While it may not be perfect, this prototype allows us to test assumptions, identify potential issues, and gather critical feedback early on.

By iterating rapidly and refining the solution through multiple cycles, we ensure that the final product delivers real value. Each iteration brings us closer to the ideal solution, with ongoing feedback helping guide the process.

3. Validation and Trust Building

To ensure that the solution is ready for deployment, rigorous validation is crucial. AI models require thorough evaluation to guarantee that their outputs are reliable, accurate, and free from bias or errors. Validation isn’t just a one-time process; it’s continuous.

As new data is introduced and your business needs evolve, we refine and recalibrate the model to ensure ongoing effectiveness. Through a structured feedback loop, we gather real-world insights, enabling us to make necessary adjustments and build a solution you can trust.

4. Deployment and Integration

With the solution validated and refined, we prepare for deployment. This stage involves integrating the AI system seamlessly into your existing workflows and infrastructure.

Our team works closely with your technical and business teams to ensure the solution fits perfectly with your operations. We also handle all necessary training, documentation, and support to guarantee a smooth transition. Our goal is to ensure the system is easy to use, efficient, and ready to scale as needed, ensuring immediate impact.

5. Ongoing Maintenance and Optimisation

AI solutions require continuous maintenance to stay relevant and effective. After deployment, we don’t just walk away—we remain engaged to monitor performance, resolve issues, and refine the system as new data becomes available.

As your business landscape changes, so too should the AI solution. We establish a routine for regular updates, optimizations, and recalibrations to keep the system running at its best. Our ongoing partnership ensures that the solution remains valuable over the long term, adapting to new challenges and opportunities.

6. Measuring Success and Reporting

Success isn’t just about delivering a solution; it’s about ensuring that solution provides measurable value. From the outset, we work with you to define success metrics that align with your business objectives.

As we progress through each phase, we consistently measure the impact of the AI solution, providing regular updates and reports on key performance indicators. This data-driven approach allows us to make informed decisions, optimise outcomes, and celebrate the success of the project together.

Consultancy

We use our expertise to ensure that clients are able to fully integrate solutions into an overall digital strategy. Our business analysts identify the use cases that can be automated most effectively and conduct workshops to define the ideal implementation approach.

Implementation

We scope and validate concepts before full delivery – from design, channel strategy, integrations, bespoke GenAI development, AI Agent building / configuration and testing.

Support

We collaborate with you to develop a support strategy that enables you to maximise and maintain the value of your solution. As part of our support services, we strive to resolve all queries quickly, efficiently and cost-effectively using our highly skilled support team. They will identify your problem and determine the most effective solution.

Training

We upskill your team to be able to train, monitor and update your solutions on an ongoing basis. This can include technical training on the platform it is built on as well as training around AI concepts and best practices.