We're an AI Chatbot Development Agency

Need an AI Chatbot Agency? We specialises in AI chatbots with expertise in LLMs, ChatGPT, and Gemini. 

EBM_Team

About our chatbot agency.

We specialise in the design, development, and deployment of conversational AI chatbots for businesses and organisations. Chatbot agencies leverage natural language processing (NLP) and machine learning technologies to build intelligent chatbots that can engage in human-like dialogues and assist users with a variety of tasks.

We exist to make building and managing your solution really straightforward, saving time and resources.

Key Services we provide:

  • Chatbot strategy and planning – Helping clients define their chatbot objectives, target user personas, and conversational flows.
  • Chatbot development – Building the conversational logic, natural language understanding, and integrations to power the chatbot.
  • Chatbot training and optimization – Continuously improving the chatbot’s conversational abilities through machine learning.
  • Chatbot deployment and hosting – Integrating the chatbot into the client’s website, mobile app, messaging platforms, etc.
  • Chatbot analytics and reporting – Providing insights on chatbot usage, effectiveness, and areas for improvement.
Free AI Workshops

Benefits of Working with us:

  • Access to chatbot expertise and best practices
  • Faster time-to-market compared to building in-house
  • Ongoing maintenance, support, and optimisation
  • Scalability to handle growing conversational volume
  • Integration with existing business systems and workflows

Our process with clients

We have developed a tried and tested, collaborative process, which will allows a project to move rapidly yet prudently through five key phases. This will provide you with the basic functionality to go live, start adding value and empower each bot to continuously improve, introduce new content and functionality and respond to the evolving demands of your users.

Engaging both business stakeholders and users to define the product’s goals.

  • Workshop facilitation
  • Requirements gathering
  • Research interviews
  • Site audits and analytics

Our processes are focussed on driving. We make sure that business and audience goals alike are reflected in the conversational experience.

  • Conversation design and creation of flows and Q&As
  • Review, iteration and approval

Building the chatbot on the predefined technology based on the approved conversation design.

  • Developing / configuring any integrations required.
  • Branding chat-widget or configuring the chosen message channel

Once all parties are satisfied we have a user experience that is ready for launch, we deploy the chatbot to the preferred channel(s).

  • Testing and feedback loops
  • Chatbot launch
    Post-launch support and monitoring

Monitoring the chatbot throughout the critical post launch period ensuring early user behaviour is used to retrain and optimise the experience.

  • Training
  • Chatbot monitoring and retraining support
  • Chatbot evaluation
  • Summary report and next steps, including usage metrics

Ready to kickstart your chatbot journey?