“There’s an excellent partnership approach that the whole EBM team have shown throughout the project. I have heard this from others too. I would like to say a big thank you for all they have done and are doing and especially for the style of engagement.
Many companies talk about creating a partnership but rarely do suppliers show the commitment and flexibility we have seen from EBM.”
Gordon Gillespie – Director of Operations, NSPCC
Before a single line of code is written, we help you find the ‘Why’ and the ‘How’.
We facilitate open, exploratory conversations and structured workshops to de-risk your ideas and align your stakeholders. We can act as your fractional CTO and Strategy partner, ensuring your roadmap is achievable.
We start by listening. Before looking the tech, we can run collaborative (tried and tested!) workshops to understand the real challenges your team face. It’s a safe space to explore what’s possible and identify where AI can actually help. We focus on defining the ‘why’ first, so we build ‘problem-solving’ solutions.
Once we know the goal, we map out how to get there. We create a plan with you that feels manageable and aligns with your values. This phased approach ensures you don’t take on too much at once, helping you build internal confidence to proceed.
Building something internally? We can take a (gentle) look under the hood. This isn’t about judging your current setup, it’s about finding ways to make your daily work easier. We identify where your technology is helping and where it’s getting in the way, uncovering efficiencies that free up your time.
We believe that for technology to be effective, it must be human.
Our build process is rigorous and evidence-based. We use human first principles to ensure that whatever we create, be it a platform, an app, or a system, is accessible, intuitive, and rigorously tested. All delivered with transparent workflows where you are involved at every milestone.
We believe in learning by doing. Instead of guessing, we build simple versions of your ideas to see how they work for real people. This helps us refine your vision based on actual feedback, ensuring that when you do launch, you are investing your resources in a solution that’s been through user due diligence.
Good design should feel like a helping hand. We craft UX that’s easy to navigate and accessible to everyone. By focusing on how people naturally think, we ensure your solutions are inutative and as frictionless as they can be.
We focus on building technology that is secure, stable, and ready to grow alongside you. By prioritising clean and functional engineering, we ensure your solutions remain robust and adaptable for the long haul.
Launch day is just the beginning. Digital tools must evolve alongside the people they serve. We provide ongoing support that goes beyond maintenance,. We look for ways to refine, enhance, and optimise your solution from the real world user data it receives.
Our clients tend to like us to stick around for the journey in a support capacity, ensuring the solutions we build remain secure and reliable. We are super invested in what we build and its ongoing usefulness/success.
Technology should grow alongside your mission. As you learn more about what your users need, we help you add new features and flows. By listening to real feedback, we make sure your technology stays relevant and continues to solve problems effectively!
We help you understand how your solutions are actually being used. By looking at helpful data, we can spot where people might be getting stuck or where things could be even simpler and finding clear opportunities to make it perform better.
We combine best-of-breed technology with consultancy and end-to-end implementation services to enable you to deploy and maintain AI enabled solutions.
We love a challenge and can take on as much or as little as is required, from specialist consultancy to get clients started – or over the final hurdles they face, all the way through to the day-to-day support and evolution of our clients’ solutions – when they don’t have the capabilty, resource or capacity in-house.
We have developed a tried and tested, collaborative process, which will allows a project to move rapidly yet prudently through six key phases. These stages are designed to create a clear and structured pathway from understanding the problem to delivering a fully functional and valuable AI solution, while ensuring that maintenance and optimization continue to deliver long-term success.
The first step in any successful project is to fully understand the problem at hand. During the Discovery phase, we partner with you to gain a deep understanding of your challenges, goals, and desired outcomes.
By carefully listening to your needs and gathering crucial insights, we ensure we are aligned from the start. This phase allows us to define the scope, set realistic expectations, and pinpoint the most valuable solutions to pursue. It’s the foundation for everything that follows, ensuring we are focused on delivering results that matter.
Once we have a clear understanding of your needs, we move quickly into prototyping. We prioritize getting an initial version of the solution into your hands as soon as possible. While it may not be perfect, this prototype allows us to test assumptions, identify potential issues, and gather critical feedback early on.
By iterating rapidly and refining the solution through multiple cycles, we ensure that the final product delivers real value. Each iteration brings us closer to the ideal solution, with ongoing feedback helping guide the process.
To ensure that the solution is ready for deployment, rigorous validation is crucial. AI models require thorough evaluation to guarantee that their outputs are reliable, accurate, and free from bias or errors. Validation isn’t just a one-time process; it’s continuous.
As new data is introduced and your business needs evolve, we refine and recalibrate the model to ensure ongoing effectiveness. Through a structured feedback loop, we gather real-world insights, enabling us to make necessary adjustments and build a solution you can trust.
With the solution validated and refined, we prepare for deployment. This stage involves integrating the AI system seamlessly into your existing workflows and infrastructure.
Our team works closely with your technical and business teams to ensure the solution fits perfectly with your operations. We also handle all necessary training, documentation, and support to guarantee a smooth transition. Our goal is to ensure the system is easy to use, efficient, and ready to scale as needed, ensuring immediate impact.
AI solutions require continuous maintenance to stay relevant and effective. After deployment, we don’t just walk away, we remain engaged to monitor performance, resolve issues, and refine the system as new data becomes available.
As your business landscape changes, so too should the AI solution. We establish a routine for regular updates, optimizations, and recalibrations to keep the system running at its best. Our ongoing partnership ensures that the solution remains valuable over the long term, adapting to new challenges and opportunities.
Success isn’t just about delivering a solution; it’s about ensuring that solution provides measurable value. From the outset, we work with you to define success metrics that align with your business objectives.
As we progress through each phase, we consistently measure the impact of the AI solution, providing regular updates and reports on key performance indicators. This data-driven approach allows us to make informed decisions, optimise outcomes, and celebrate the success of the project together.
