Over the years, we’ve gained vast amounts of knowledge in ConversationalAI.
We believe the combination of our in-house professional services and our SaaS ensures all our clients get the most out of this technology. We pride ourselves in forming long lasting relationships with the organisations we work with – our first client from back in 2017 is still with us today!
We support you with consultancy, implementation, training and ongoing maintenance on every aspect of conversational ai.
Chief Executive Officer
Chief Operations Officer
Managing Director
Board Member
Innovation Lead
Technical Team lead
Head of Growth
Client Delivery Lead
Client Delivery Lead
Full Stack Engineer
Machine Learning Engineer
Full Stack Engineer
Customer Delivery Engineer
Front End Engineer
Whether it's rapidly developing a new chatbot implementation or optimising a current one, the EBM team ensures our clients have a best-in-class solution that meets their needs and the needs of their users. We love a challenge and can take on as much or as little as is required, from specialist consultancy to get clients over the final hurdles they face, all the way through to the day-to-day management and evolution of our clients' solutions - when they don't have the resource or capacity in-house.
We help and advise our business clients on where and how chatbot solutions will add the greatest value as part of their larger digital strategy.
We provide and integrate the best-in-class tools and operating models required to quickly and effectively deliver your chatbot program and to manage and monitor it for continued success.
We scope and validate concepts before full delivery - from conversation design, channel strategy, integrations, bespoke development, chatbot build / configuration and testing.
We collaborate with you to develop a support strategy that enables you to maximise and maintain the value of your chatbot solution.
Versus Arthritis created AVA, a digital assistant providing personalised support and advice to people with arthritis.
We help and advise our business clients on where and how chatbot solutions will add the greatest value as part of their larger digital strategy.
Global Pharmaceutical Boehringer Ingelheim build their chatbot programme on EBM to scale user engagement.
Tesco created Tess, a 24-7 chatbot, supporting colleagues with learning and development, policies and systems.
Your dedicated client delivery manager will be your point of contact and assist you every step of the way, from taking your initial brief all the way through to delivering and managing your chatbots.
Integrating your chatbot conversations with third-party systems to create solutions that fulfil user requests of all shapes and sizes.
Designing engaging and purposeful conversational flows to allow you to make the most of NLP and the latest techniques.
Ensures we build future proof and scalable solutions that seamlessly work with your existing systems.
Unlocks your chatbot’s full potential with innovative technical solutions that will meet yours and your user’s needs.
Understand your chatbot in great detail. They will routinely review your user’s messages and interactions to retrain your chatbot and incrementally improve it’s accuracy.
Integrating your chatbot conversations with third-party systems to create solutions that fulfil user requests of all shapes and sizes.
Collecting and preprocessing data, building and training machine learning models, evaluating and improving model performance.
From our team to our clients, we believe in doing brilliant work with brilliant people.
We’re in a competitive industry, but we are confident in our team and products. Instead of watching what our rivals do, we put our customers’ needs first, and are fiercely committed to helping them deliver the best experience for their audience.
Our policy includes hybrid working, flexible hours, and unlimited holiday. From our first day, we’ve seen the extraordinary benefits this brings to our company and culture. It enables us to hire the best talent, and for our team to enjoy an unprecedented work-life balance.
