EBM_Team

We've been delivering chatbot technology since 2017...

Over the years, we’ve gained vast amounts of knowledge in ConversationalAI.

We believe the combination of our in-house professional services and our SaaS ensures all our clients get the most out of this technology. We pride ourselves in forming long lasting relationships with the organisations we work with – our first client from back in 2017 is still with us today!

Meet the team

We support you with consultancy, implementation, training and ongoing maintenance on every aspect of conversational ai.

Claire_Fletcher_Hobbs_EBM

Claire Fletcher-Hobbs

Co- Managing Director

Doug_Ayres_EBM

Doug Ayres

Co- Managing Director

Mark Jones

Innovation Lead

gareth_marland_EBM

Gareth Marland

Chief Technical Officer

Andreas_Hajialexandrou_EBM

Andreas Hajialexandrou

Board Member

Jack_Oconnell_EBM

Jack O'Connell

Head of Growth

Josie_Jordan

Josie Jordan

Client Delivery Lead

Amrit Chau-Singh

Innovation Delivery Lead

Liz_Bowen_EBM

Liz Bowen

Full Stack Engineer

Tom_Hajialexandrou_EBM

Tom Hajialexandrou

Lead Chatbot Architect

Peter_Birley_EBM

Peter Birley

Full Stack Engineer

Tahmid_Hoque_EBM

Tahmid Hoque

Customer Delivery Engineer

Kyle_Peavot_EBM

Kyle Peavot

Full Stack Engineer

Clopedia_Nomenjanahary_EBM

Clopedia Nomenjanahary

Front End Engineer

What we do

Whether it's rapidly developing a new chatbot implementation or optimising a current one, the EBM team ensures our clients have a best-in-class chatbot solution that meets  their needs and the needs of their users. We love a challenge and can take on as much or as little as is required, from specialist consultancy to get clients over the final hurdles they face, all the way through to the day-to-day management and evolution of our clients' solutions - when they don't have the resource or capacity in-house.

Consultancy​

We help and advise our business clients on where and how chatbot solutions will add the greatest value as part of their larger digital strategy.

Technology

We provide and integrate the best-in-class tools and operating models required to quickly and effectively deliver your chatbot program and to manage and monitor it for continued success.

Development

We scope and validate concepts before full delivery - from conversation design, channel strategy, integrations, bespoke development, chatbot build / configuration and testing.

Support

We collaborate with you to develop a support strategy that enables you to maximise and maintain the value of your chatbot solution.

Who we help

Beneficiaries And Service User Engagement For Charities

Versus Arthritis created AVA, a digital assistant providing personalised support and advice to people with arthritis.

Front line customer service

We help and advise our business clients on where and how chatbot solutions will add the greatest value as part of their larger digital strategy.

Patient and HCP support in Healthcare

Global Pharmaceutical Boehringer Ingelheim build their chatbot programme on EBM to scale user engagement.

HR and IT assistance for your employees

Tesco created Tess, a 24-7 chatbot, supporting colleagues with learning and development, policies and systems.

Our team roles

Client Delivery Manager

Your dedicated client delivery manager will be your point of contact and assist you every step of the way, from taking your initial brief all the way through to delivering and managing your chatbots.

Client Delivery Engineer

Integrating your chatbot conversations with third-party systems to create solutions that fulfil user requests of all shapes and sizes.

Conversation Designer

Designing engaging and purposeful conversational flows to allow you to make the most of NLP and the latest techniques.

Solution Architect

Ensures we build future proof and scalable solutions that seamlessly work with your existing systems.

Innovation Lead

Unlocks your chatbot’s full potential with innovative technical solutions that will meet yours and your user’s needs.

Content Manager

Understand your chatbot in great detail. They will routinely review your user’s messages and interactions to retrain your chatbot and incrementally improve it’s accuracy.

Integrations Engineer

Integrating your chatbot conversations with third-party systems to create solutions that fulfil user requests of all shapes and sizes.

Data Scientist

Collecting and preprocessing data, building and training machine learning models, evaluating and improving model performance.

Our values

From our team to our clients, we believe in doing brilliant work with brilliant people.

Positive principles

We want to make a positive impact, focused on finding the social benefits and environmental sustainability in all we do. We aim for our business practices and services to meet the highest standards possible.
 
We are proud to work with Ecologi to support climate action, checkout our progress here.

Optimal solutions

We’re in a competitive industry, but we are confident in our team and products. Instead of watching what our rivals do, we put our customers’ needs first, and are fiercely committed to helping them deliver the best experience for their audience.

Diverse talents

To ensure that our company thrives and offers the best possible products, we are committed to maintaining a diverse, inclusive team that understands and reflects our whole customer base.

A motivated team

Our policy includes hybrid working, flexible hours, and unlimited holiday. From our first day, we’ve seen the extraordinary benefits this brings to our company and culture. It enables us to hire the best talent, and for our team to enjoy an unprecedented work-life balance.

Ready to kickstart your chatbot journey?