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of routine queries could be answered by a bot, freeing agents to spend time on more complex tasks.
of users don't mind speaking to a bot, as long as they're able to get the help they need.
of costs can be saved using a customer support chatbot due to its immediate response time.
Help users to understand the reason why their bin collection may have been missed, raising missed bin ticket in the council’s system or handing the user over to a human agent if necessary.
Helping to provide answers to a wide range of queries, like questions around paying council tax, paying for parking, schedule waste collection, report suspicious activity etc.
Enabling users to quickly and easily report issues such as potholes, change of address, dumped rubbish, noise, graffiti etc.
Provide guidance and support around key application processes such as school places, jobs in the council, council housing, planning permission.
Improve the user experience by providing useful reminders and notifications, helping to clarify process and provide links to guidance.
Chatbots can provide your audience with the information they need whenever they need it.
Chatbots can answer many frequently asked questions, freeing your staff up to focus on more rewarding tasks.
Chatbots can provide useful insight on the people you serve and support capturing information that they want to know.
Chatbots enable you to distribute information to chat and voice channels, which have become part of many users digital day-to-day.
Chatbots can provide your audience with up-to-date information quickly and efficiently.
Chatbots provide users with notifications when there is a new service, a new event or new ways to get support.
Chatbots can be trained to provide increasingly targeted responses as more people interact with them over time.
Chatbots can be a great method to educate users about your services, offering a range of media, such as images, text and videos.
We support you with consultancy, implementation, training and ongoing maintenance on every aspect of Conversational AI