Local government chatbots: better assist your citizens and make your services more accessible

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Chatbots can help councils to improve the citizen experience and increase council efficiency


of routine queries could be answered by a bot, freeing agents to spend time on more complex tasks.


of users don't mind speaking to a bot, as long as they're able to get the help they need.


of costs can be saved using a customer support chatbot due to its immediate response time.

How chatbots are helping

General enquiries

Help users to understand the reason why their bin collection may have been missed, raising missed bin ticket in the council’s system or handing the user over to a human agent if necessary.

Waste & recycling

Helping to provide answers to a wide range of queries, like questions around paying council tax, paying for parking, schedule waste collection, report suspicious activity etc.


Enabling users to quickly and easily report issues such as potholes, change of address, dumped rubbish, noise, graffiti etc.


Provide guidance and support around key application processes such as school places, jobs in the council, council housing, planning permission.

Reminders & notifications

Improve the user experience by providing useful reminders and notifications, helping to clarify process and provide links to guidance.

Chatbots for Councils from EBM

Use chatbots to better assist your constituents and make your council's services more accessible. With our chatbot platform and services, you can be there to support to your constituents 24/7 and answer 70%+ of all queries, freeing up staff to focus on the more rewarding tasks.

With many citizen calls relating to a handful of common key queries, with chatbots delivered by EBM you can enable self-service across your digital channels.

24/7 Service

Chatbots can provide your audience with the information they need whenever they need it.

Free up staff time

Chatbots can answer many frequently asked questions, freeing your staff up to focus on more rewarding tasks.

Understand your people

Chatbots can provide useful insight on the people you serve and support capturing information that they want to know.

Create new channels

Chatbots enable you to distribute information to chat and voice channels, which have become part of many users digital day-to-day.

Respond quickly

Chatbots can provide your audience with up-to-date information quickly and efficiently.

Provide notifications

Chatbots provide users with notifications when there is a new service, a new event or new ways to get support.

An intelligent solution

Chatbots can be trained to provide increasingly targeted responses as more people interact with them over time.

Tell your story

Chatbots can be a great method to educate users about your services, offering a range of media, such as images, text and videos.

Amrit Chau-Singh

Client Delivery Lead

Josie Jordan

Client Delivery Manager

Our people make the difference

We support you with consultancy, implementation, training and ongoing maintenance on every aspect of Conversational AI

Ready to kickstart your chatbot journey?