# EBM - Bespoke AI Engineering and Consultancy > End-to-end AI expertise: education, design, build, and ongoing support from one trusted team. ## Pages ### Gems Gemini Gems https://ebm.ai/wp-content/uploads/2025/12/Gemini_Gems_video.mp4 Business Network Streamline Icon: https://streamlinehq.com AI Strategy & Leadership Guide Sector Agnostic An agent that acts as a strategy consultant and executive coach, helping you view AI not merely as a technology implementation, but as the engine for change. Try Gem Cursor Choose Streamline Icon: https://streamlinehq.com The AI Partner Evaluator Sector Agnostic An AI Procurement Consultant and Chief Digital Officer (CDO). Helping business leaders evaluate, interview, and select an "AI Transformation Partner" rather than just a low-level technical vendor. Try Gem Heart Beat Streamline Icon: https://streamlinehq.com Nonprofit responsible AI use helper Unlock the power of AI tools for your nonprofit while keeping data safe and your mission human-centric. Think "Audit before Automate". Try Gem Megaphone 1 Streamline Icon: https://streamlinehq.com The Charity Tone of Voice Agent Your safe content editor that helps you rewrite generic text to align with your charity’s specific 'DNA'. Try Gem Book Open 3 Streamline Icon: https://streamlinehq.com The Impact Storyteller (Safe Mode) Bridge the gap between "cold data" (spreadsheets) and "warm hearts" (communication) without sharing the wrong/unsafe data with the AI.  Try Gem Cash Bag Give Streamline Icon: https://streamlinehq.com Nonprofits Grant & Funding Assistant Draft high-quality funding bids that actually sound like you. Trained on official UK sector guidance (ICO), connect needs to funder goals while avoiding generic 'AI fluff'.  Try Gem Let’s Start the Conversation If you’re ready to take a thoughtful, people-centred approach to AI adoption, not just another policy on paper, we can help you begin the conversation that shapes your digital future. Let's talk ### AI Pilot Delivery and Implementation AI Pilot Delivery & Implementation Turn AI Possibilities Into Real, Working Solutions.We guide your organisation through the hands-on process of designing, testing, and delivering AI pilot projects that solve real business problems, before scaling across the organisation.→ Move from exploration to execution with clarity and confidence. Why AI Pilots Matter AI can create powerful efficiencies and new capabilities, but jumping straight to full-scale deployment can be expensive and risky.A well-designed pilot allows you to:Validate business value before investing heavilyBuild internal knowledge and buy-inTest AI in a controlled, low-risk environmentUnderstand workflow, data, and user impactsProve ROI with real resultsWe help you run AI pilots the right way: strategically, responsibly, and collaboratively. How We Deliver Successful AI Pilots 1. Identify a Real Business Need We work with you to pinpoint where AI will create meaningful value, not just where it’s 'interesting.' This ensures tangible outcomes and strong leadership support.2. Secure Stakeholder AlignmentWe bring managers, sponsors, and end users into the process early.This minimizes resistance, accelerates adoption, and ensures decisions don’t stall.3. Start Small & Explore with AI Tools Before building anything complex, we help your teams experiment using accessible tools (e.g., ChatGPT, Copilot) to Understand possibilities, Improve prompt literacy, Clarify your functional requirements This learning phase saves time and money later.4. Bring in Technical Expertise When NeededWhether you use your internal IT team or our specialists, we help translate business needs into:Prototype toolsWorkflow integrationsScalable architectureWe ensure the solution is practical, maintainable, and aligned with your tech environment.5. Involve the Right People ThroughoutSuccessful AI adoption requires input from:Business leadsData and security teamsOperational stakeholdersEnd usersWe facilitate collaboration and ongoing communication to ensure clarity, trust, and usability.6. Test in a Safe, Controlled EnvironmentWe deploy your pilot in a test or sandbox environment, allowing:Side-by-side comparison to current processesRisk reductionMeasured performance insightsFeedback-driven refinementOnly once outcomes are validated do we support scaling. What You Gain By the end of the pilot you’ll have: A working AI solution refined through real-world testingA clear evaluation of performance and ROIUser feedback and adoption readinessA roadmap for organization-wide rolloutThis is AI with purpose, not hype. Ready to Move From Ideas to Impact? Let's talk ### EBM - End-to-end AI expertise: education, design, build, and ongoing support from one trusted team. AI is easy.Reliable AI is engineering.Modern low-code tools make it easy to build a prototype in an afternoon. But many AI projects stall because 'good enough' isn't safe enough for deployment. At EBM, we don't just write prompts. We build the engineering guardrails: security, validation, and integration, that turn a fragile experiment into a robust organisational asset. Since 2017, we have been designing and building AI enabled solutions. Get in touch if you are looking for a friendly team with years of experience and many successful projects. Book a 30-minute discovery call Share Code Streamline Icon: https://streamlinehq.com We build the AI capability you don’t want to hire. Senior AI engineering, full stack engineers, brilliant project management, and strategic thinkers, on demand.You get an experienced team that slots into your organisation, runs discovery, ships prototypes, and oversees production-grade delivery. No recruitment. No overhead. No long-term commitments. Browser Build Streamline Icon: https://streamlinehq.com From idea to go-live, we can handle delivery end to end. We take you through strategy, data readiness, proof-of-value, and full deployment.Our process is built to de-risk investment, quantify ROI early, and ensure solutions work / integrate with real workflows, not just demos. Startup Streamline Icon: https://streamlinehq.com AI that’s built for your business, not bought off the shelf. Every solution is designed around your data, your operations and your KPIs.We focus on measurable impact: reduced manual work, faster decisions, better customer experiences and new growth opportunities. Find out about our free AI Strategy Workshops Some of our clients include “There was an excellent partnership approach that the whole EBM team have shown throughout the project. I have heard this from others too. I would like to say a big thank you for all they have done and are doing and especially for the style of engagement.Many companies talk about creating a partnership but rarely do suppliers show the commitment and flexibility we have seen from EBM.”Gordon GillespieDirector of Operations, NSPCC“The EBM team share the same passion as we do, keeping the customer at the heart of everything we do. Although the functional side of an AI Assistant and how it’s integrated into your business is vital for it to work, the team never lose focus on what really matters, which is the person interacting with the solution.We are proud of the colleague-facing chat solution we have created with EBM and have plans to be answering a wider range of queries in the future.”Liisa Brade Capability Manager, Tesco PLC“EBM are a brilliant company to work with. All the EBM team are extremely knowledgeable and know all the right questions to ask to ensure the end result is the correct fit for the company and the goal they are trying to achieve.”Courtney StuartProject Manager, NGNWith cutting-edge LLM/GPT technologies, we go beyond traditional intent-based models to deliver smart, scalable and dynamic AI solutions. Whether it’s chat interfaces or AI-powered automation, we deliver user-focused solutions that drive real results. Latest Insights Article Why your data is the most valuable ingredient for your future AI success Read more Let's talk. Hi, I'm Jack, Head of Growth here at EBM. If you have a project in mind and think we might be a good fit, I'd love to hear from you. jack.oconnell@ebm.ai Jack O'Connell Head of Growth ### Unlock Real Business Value with AI Unlock Real Value with AI - Starting Small, Smart, and Strategic AI doesn’t need to be overwhelming. We help you plan, launch, and manage AI pilot projects that deliver measurable results, responsibly and at scale. Why This Matters Most organizations know AI has potential, few have a practical path to apply it. We turn your ideas into real use cases with clear business impact, proven workflows, and responsible oversight. We focus on: Reducing manual work and inefficienciesEnhancing decision-making and performanceImproving customer or employee experiencesSafely testing opportunities before scaling Our AI Pilot Management Service A structured, end-to-end approach to implementing AI: Scoping & Strategy Define what problem AI will solve and how success will be measured. Stakeholders & Resources Identify owners, contributors, timelines, and governance. Data & Solution Design Determine what data is needed, how AI will be used, and what the outputs will be. Responsible AI & Risk Planning Ensure transparency, security, and compliance from day one. Workflow Integration & Pilot Execution Embed AI smoothly into existing processes with training and support. The Outcome By the end of the engagement, you’ll have:A validated AI use caseA working pilot embedded in your environmentA clear ROI and performance measurement planA blueprint for scaling across the organizationThis isn’t experimentation, it’s structured innovation with business impact. Ready to see what AI can do for your organisation? Let's talk ### Developing an AI Policy Developing an AI Policy Turning insights into a practical, values-led framework Why an AI Policy Matters As AI technologies become part of everyday workflows, organisations face growing pressure to establish clear policies that balance innovation with responsibility.A well-designed AI Policy doesn’t just manage risk, it builds confidence, promotes good practice, and ensures that AI is used in ways that align with your organisation’s mission, values, and legal obligations.Our Developing an AI Policy service helps you move from exploration to implementation, transforming insights from earlier conversations and stakeholder mapping into a practical, actionable policy framework What We Do. We guide your organisation through a structured process to create an AI Policy that is:Values-driven: Rooted in your mission, ethics, and risk appetite.Practical: Focused on current and foreseeable uses of AI, not hypothetical scenarios.Agile: Designed to evolve alongside your digital transformation journey.Compliant: Built with UK GDPR and data governance at its core.Our approach ensures your policy becomes a living document, one that supports adoption, enables innovation, and safeguards trust. 1 | Define Purpose and Scope We help you identify what your AI Policy should cover, from generative AI to broader automation tools. You don’t need a perfect or exhaustive policy to start; instead, we focus on a practical foundation that:Addresses current use and emerging risksSupports good practice and complianceClearly defines what “AI” means within your organisationAligns your policy with your mission and values 2 | Establish Guiding Principles Your organisational values determine your approach to AI.We help you articulate guiding principles that set direction for:Responsible innovationData ethics and transparencyEnvironmental and social impactAcceptable and prohibited usesThese principles become the ethical backbone of your AI Policy. 3 | Define Acceptable & Prohibited Use We help you translate your principles into clear, directive statements.Your policy will outline:How AI can be used responsibly across your teamsWhat levels of human oversight are requiredWhat use cases or platforms are prohibited and whyThis clarity helps staff use AI confidently and safely.  4 | Audit Tools and Ensure Compliance AI platforms bring data protection and cyber security challenges.We work with you to:Audit tools currently in use across the organisationAssess compliance with UK GDPR and internal governance standardsEstablish a “safe to use” list of approved platformsSet clear guidance for emerging or unlisted tools 5 | Consultation and Adoption A policy is only effective when people understand and embrace it. We support your organisation to: Engage staff meaningfully throughout developmentGather and incorporate feedbackCommunicate the purpose and benefits of the policyPlan regular reviews to keep the policy relevantBy fostering early involvement, your AI Policy becomes a shared commitment rather than a top-down directive.The OutcomeYou’ll finish this process with:A tailored, practical AI Policy that reflects your organisation’s needs and valuesClear governance for responsible AI useIncreased staff confidence and engagementA foundation for future learning, innovation, and digital transformation Ready to Develop Your AI Policy? If your organisation is ready to move from ideas to action, our Developing an AI Policy service helps you create a framework that’s trusted, practical, and future-ready. Let's talk ### Building alignment for responsible AI and digital transformation Internal Stakeholder Mapping Matters Building alignment for responsible AI and digital transformation.  AI initiatives don’t exist in isolation, they touch every part of an organisation. Successful implementation depends on understanding who will be impacted, who has influence, and who can help shape the work.Internal Stakeholder Mapping helps you identify, engage, and empower the people who are critical to your project’s success. By mapping relationships, responsibilities, and decision-making structures, we help you build a solid foundation for collaboration, communication, and trust. What We Do. We work with you to identify everyone involved in or affected by your AI or digital transformation project from technical experts to front-line staff, decision-makers, and influencers.Our approach helps you:Clarify roles and responsibilities: Understand who holds decision-making authority and who shapes culture and adoption.Identify opportunities and risks: Recognise who stands to benefit, and who might be disadvantaged or resistant.Build inclusive participation: Ensure that all relevant voices across functions, levels, and experiences are included.Develop an engagement plan: Create clear structures for collaboration and communication.The result is a clear, actionable map of your internal landscape, ensuring that the right people are involved at the right time. Let’s Build Your Stakeholder Map Digital transformation is as much about people as it is about technology. Our Internal Stakeholder Mapping service helps you engage your organisation in the right way, ensuring your AI initiatives are inclusive, sustainable, and built on shared understanding. Let's talk How it works We help you establish two key groups to support your AI project: The Staff Working Group This group represents influential voices and diverse perspectives across your organisation, people who understand how work actually gets done. They are not expected to be AI experts, but rather domain experts who bring lived experience and insight from different teams. We help you design a structure that: Encourages open, inclusive dialogue Provides learning and development opportunities to build confidence and understanding Establishes regular meeting formats (virtual or in-person) to maintain engagement Positions members as advocates for responsible AI adoption within their teams By engaging this group effectively, you create a network of internal champions who help drive understanding, enthusiasm, and responsible innovationThe Oversight GroupThis group brings together those with decision-making authority within your existing governance or management structures.They:Provide guidance and oversight throughout development and implementationHelp identify and resolve challenges earlyFacilitate smoother approval and adoptionEnsure accountability and alignment with organisational valuesWe support you in establishing this group with:A clear chair and terms of referenceA fixed meeting scheduleDefined communication channels and escalation routes The Outcome At the end of this process, you’ll have:A clear map of internal stakeholders across influence, expertise, and impactA governance and engagement structure that supports ongoing alignmentIdentified advocates who can champion AI adoption in their teamsA smoother, more transparent path to implementation ### Getting started with AI Why Start the AI Conversation? A values-led approach to responsible AI adoption. Let's start at the start... Many organisations feel pressure to quickly produce an 'AI Policy', but jumping straight into policy writing often skips the most important step, understanding how your people are already engaging with AI, what they need, and what values should guide your approach.We can help you open a thoughtful, structured dialogue across your organisation. The goal isn’t just compliance or efficiency, it’s to build a shared foundation for digital transformation that aligns with your mission, values, and culture. What We Do We guide your team through a structured exploration of AI use, attitudes, and opportunities within your organisation. Through surveys and interviews we help you:Understand current usage: Who is already using AI tools, and how in your organisation?Identify opportunities: Where could AI support your strategic goals?Surface concerns: What are the red lines, risks, or areas of discomfort?Recognise expertise: Who has the skills and insights to guide the journey?Build trust: Create an environment where staff feel safe to contribute honestly.Our process ensures that all voices are heard, from early adopters to those hesitant about change so your AI strategy reflects the full reality of your organisation. How It Works: We tailor the format of the conversation to fit your organisation’s size and culture:Staff SurveysCost-effective, inclusive, confidentialInterviewsDeeper insights, real storiesTogether, these methods give you a clear picture of how AI is being used, perceived, and valued within your organisation. From Conversation to Action Once we’ve gathered insights, we help you analyse the data and translate it into a roadmap for responsible AI integration. We identify:Good Practice: What’s already working and can be scaledLive Risks: Data, governance, and reputational considerationsFuture Opportunities: Areas where AI could add the most valueFuture Challenges: Concerns that need to be addressed earlyThis process builds the foundation for a comprehensive AI strategy that might include:A policy framework for generative AI useA learning and development programmeA pilot initiative to test new approachesThe OutcomeYou’ll leave the process with:A clear understanding of your organisation’s current AI landscapePractical insights to shape policy and trainingStronger internal engagement around responsible AIThe confidence to move forward with a values-led AI strategy Let’s Start the Conversation If you’re ready to take a thoughtful, people-centred approach to AI adoption, not just another policy on paper, we can help you begin the conversation that shapes your digital future. Let's talk ### Free AI workshops Ready to discover what AI can do for your organisation? Is your team curious about how AI can really help your organisation, but not sure where to start? Book your free workshop Other services Getting Started With AI Responsible AI AI Policy Development Unlocking Value With AI AI Pilot Delivery Whether you’re at the early stages and looking for AI education or further along but need some use case analysis, our free one-hour workshop is designed to give you clarity and direction. What you’ll get A tailored session based on your organisation’s goals and challengesInsights into the latest AI capabilities and strategiesActionable next steps for adopting AI responsibly and effectively Who It’s For Leaders wanting to understand where the latest AI technologies fits in their organisationTeams exploring productivity, automation, or innovation opportunitiesOrganisations unsure how to go beyond the hype and find your competitive advantage Why It’s Free We believe the first step to AI adoption is understanding. This workshop is a no-pressure way to explore possibilities and see if further collaboration makes sense.  Book your free workshop Ready to kickstart your AI journey? Contact us ### Happy Robot! ### Conversational Agents with Dialogflow Create Conversational Agents with Dialogflow CX and Vertex AI Agent Builder We provide consultancy services to our clients using Dialogflow CX & Vertex AI Agent Builder - from strategy and conversation design to building and maintaining best-in-class digital assistant solutions.Build hybrid conversational agents with both deterministic and generative AI functionality, allowing you to have strict controls and use generative AI to better meet customer needs.  Get in touch Developing your first virtual agent. If it’s your first time exploring conversational AI technologies, we can work with your team to help you design and build a robust solution ensuring users get the answers to their questions and keep customer and user satisfaction high. We can also advise on the best AI tools and frameworks that help you make the most of the technology.We exist to make building and managing your solution really straightforward, saving time and resources. Reviewing your current AI chatbot solution If you’re already using chatbots in your business, you may find that they aren’t performing to your expectations. Common chatbot problems include complex or obstructive conversational flows, too many misunderstood messages, or simply a very low engagement rate.A chatbot’s performance relies on many factors, and as part of our consultancy services, our team of conversational AI experts will conduct a thorough audit of your chatbot. We will provide recommendations and improvements and highlight areas for attention and improvement and how best to execute these. Maintaining your existing AI Agent. Just like other digital tools, a chatbot is never finished. In fact, with the correct maintenance, it can continue to learn and improve over time. From day 1, your chatbot is gathering data about your users and/or customers.We provide you with the tools and advice on how to train and maintain your AI chatbot on a regular basis. We advise our clients on how to futureproof their chatbot by ensuring it is using the latest and best conversational AI technologies. Our process with clients We have developed a tried and tested, collaborative process, which will allows a project to move rapidly yet prudently through five key phases. This will provide you with the basic functionality to go live, start adding value and empower each bot to continuously improve, introduce new content and functionality and respond to the evolving demands of your users. Scoping and planning Engaging both business stakeholders and users to define the product’s goals.Workshop facilitationRequirements gatheringResearch interviewsSite audits and analytics Conversation design Our processes are focussed on driving. We make sure that business and audience goals alike are reflected in the conversational experience.Conversation design and creation of flows and Q&AsReview, iteration and approval Chatbot build Building the chatbot on the predefined technology based on the approved conversation design.Developing / configuring any integrations required.Branding chat-widget or configuring the chosen message channel Testing and deployment Once all parties are satisfied we have a user experience that is ready for launch, we deploy the chatbot to the preferred channel(s).Testing and feedback loopsChatbot launchPost-launch support and monitoring Launch support Monitoring the chatbot throughout the critical post launch period ensuring early user behaviour is used to retrain and optimise the experience.TrainingChatbot monitoring and retraining supportChatbot evaluationSummary report and next steps, including usage metrics Analytics, reporting and insights. Like any digital touchpoint, reporting on your chatbot is a vital component of improving your chatbot’s performance. We’ll help you define your KPIs and goals so that you can report to your stakeholders and ultimately provide the best possible service to your users. Ready to kickstart your chatbot journey? Contact us ### Chat2Impact - Chatbot solution for nonprofits Our AI chat solution built to help nonprofits do more with less.Set up an AI powered digital assistant in minutes. Responds 24/7, answers FAQs, allows users to register for events, newsletters and get in touch.mDraw attention to a specific activity or help users with a specific service. Most importantly help your charity understand more about why people are on your website.Let’s turn those clicks into conversations. Visit Chat2Impact for more information https://ebm.ai/wp-content/uploads/2025/08/EBM.mp4 https://ebm.ai/wp-content/uploads/2024/05/Chat2Impact-Animation.mp4 Support your fundraising efforts.Your chatbot is ready and waiting to help users any time you can’t pick up a call. Tell users about your fundraising efforts and help them get involved. 24/7 - Help an unlimited number of users in real-time.Help your users with FAQs, donations, fundraising, volunteering and more. Most importantly, resolve user queries that might otherwise have to be dealt with by your team. Use a conversational approach to get feedback from your audience.Get greater insight into the questions your users want answering. View user interactions with your chatbot in your chat2impact insights dashboard. Preview your Chat2Impact chatbot as much as you like before putting it live.At the click of a button you can launch a live preview of your chatbot to test it out and see how it will work for your users. Once live on your website, you have 30 days of free use to see the impact it has. We are here to help you get the most out of the solution.Need help setting it up or understanding a bit more about how it works? We are here to support you! No CRM is needed but we are building pre-configured integrations into CRMs (Blackbaud Raiser's Edge NXT and Donorfy are currently supported) - all you have to do is follow a few simple steps to get your digital assistant up and running on your website.Please do get in touch to find out more! Enjoy a super simple onboarding process. Easily customise the look of your widget.Customise your chatbot widget with a variety of options that looks great on any device from laptop to mobile. Do it all with no coding skills required.We've built a solution that takes away any need for coding or needing to build conversational flows from scratch. Connect with your CRM to capture user input.Your chatbot can store data for you in your CRM once you have connected it. Personalisation Chose a name, colour and layout to match your brand and style. Welcome! Greet your users with a customised message before the your digital assistant is opened. Easy to manage Make changes, show and hide the widget and change its position on your website in seconds. Easily add content to your chatbot to help your users. We have made it as easy as possible for you to add the content you want your chatbot to use to help users of your website. We have preloaded the clever chatbot understanding behind the scenes so that the chatbot knows what content to show based on the users inputs. Pre-built Integrations. Let your users contact you via forms, register for events, make donations and more, all within the chat widget. Simple Integration Toggle Use the toggle on each content area to make integrations active. Get your chatbot up and running with ease. When you're happy with your chatbot, follow the simple steps to add it to your website. Bot Go-Live Toggle Use the toggle to control the widget's availability for users on your website. Josie Jordan Client Delivery Lead Get in touch to find out more. Sign Up! Ready to kickstart your chatbot journey? Contact us ### Contact us Partner with us to bring your vision to life. From strategy to delivery, we collaborate closely to create solutions that make a lasting impact. Let's talk!Book a discovery callThink you might have a project and interested in taking the next step? Just ask for a call with us by emailing hello@ebm.ai to get the conversation started.Send an inquiryNot ready to schedule a meeting but interested in getting in touch? We’d love to hear from you!Use the form below or email us on hello@ebm.ai ### Insights Insights Read our team's latest insights on AI applications, LLMs,  Generative AI & Agentic AI Ready to kickstart your project? Contact us ### About Us From helping organisations to understand AI's potential - to transforming ideas into reality, we've been providing the 'know how' to our clients since 2017. Our experience ensures all our clients get the most out of this technology. We pride ourselves in forming long lasting relationships with the organisations we work with. Get in touch Meet the Leadership Team Claire Fletcher-HobbsCo-Managing Director Doug AyresCo-Managing Director Mark JonesInnovation Lead Jack O'ConnellHead of Growth Our values From our team to our clients, we believe in doing brilliant work with brilliant people. Positive principles We want to make a positive impact, focused on finding the social benefits and environmental sustainability in all we do. We aim for our business practices and services to meet the highest standards possible. We are proud to work with Ecologi to support climate action, you can see our progress here. Optimal solutions We’re in a competitive industry, but we are confident in our team and products. Instead of watching what our rivals do, we put our customers’ needs first, and are fiercely committed to helping them deliver the best experience for their audience. Diverse talents To ensure that our company thrives and offers the best possible products, we are committed to maintaining a diverse, inclusive team that understands and reflects our whole customer base. A motivated team Our policy includes hybrid working, flexible hours, and unlimited holiday. From our first day, we've seen the extraordinary benefits this brings to our company and culture. It enables us to hire the best talent, and for our team to enjoy an unprecedented work-life balance. Ready to kickstart your AI journey? Contact us ### Charities Chat2Impact Chatbot Solution for charities > Charity chatbots: Help more beneficiaries, engage more volunteers and boost donations! Trusted by charities and non-profits to deliver their chatbot platforms How chatbots are helping Supporting donations Many charities that were once reliant on cash donations are now turning to digital assistants to close their funding gap. Using EBM allows you to integrate with Facebook Messenger, WhatsApp and other online channels. Since the dialogue around donation interactions is very consistent, these digital assistants typically have low implementation costs. They often represent a quick win for charities and are a great starting point for those beginning their digital assistant journey. Sharing valuable information Often, a crucial part of a charity’s work is dispensing accurate, timely information that points people towards resources or empowers them to tackle the challenges they’re facing. Digital assistants offer an engaging, easy-to-use channel through which to do this. There’s never a wait to speak to an adviser and they’re available 24/7, so users can access information at their time of need. Plus, through conversational analysis and resolution and retraining tools, digital assistants learn from each interaction, ensuring that it is more productive than the last. Reaching a wider demographic Often, asking for help can be a difficult step for some people. By deploying chatbots, charities can reach those who may be too shy or unwilling to pick up the phone or send an email. Once a person has taken that crucial first step by engaging with a chatbot, they can then be transferred to the appropriate channel – whether it’s local services, online resources, or 1-2-1 support from a trained counsellor. The demand for many charities is likely to continue to grow for the foreseeable future. Chatbots offer a fast, scalable and effective way to respond to this and meet the needs of the people they support. Helping hand The demand for life-saving support related to domestic violence, mental health, children's services are on the up. As a result, charities are finding that their resources are becoming increasingly stretched. Digital assistants can absorb some of this workload by answering simple enquiries and providing access to relevant educational content, freeing up time for volunteers and employees to focus on the most complex and sensitive cases. Chatbots are revolutionising the charity and nonprofit sector 40%of users don't mind speaking to a bot, as long as they're able to get the help they need. 30%of costs can be saved using a support chatbot due to its immediate response time. 80%of routine queries could be answered by a bot, freeing agents to spend time on more complex tasks. https://youtu.be/6TZdD0lpnRs Chatbots for charities from EBM Use chatbots to help more beneficiaries, engage more volunteers and boost donations. With our chatbot platform and services, you can be there to support to your constituents 24/7 and answer 70%+ of all queries, freeing up staff to focus on the more rewarding tasks. Chat2Impact Chatbot Solution for charities > Chatbots for fundraising from EBM Scale your fundraising and reach more donors 24/7 and across all digital channels with engaging fundraising chatbots. https://youtu.be/xCqKX2P5Etc How EBM helps you to supports your audience and boost efficiency 24/7 Service Use EBM to create chatbots that can provide your audience with the information they need whenever they need it. Free up staff time Use EBM to create chatbots that answer frequently asked questions, freeing your staff up to focus on more rewarding tasks. Understand your people Use EBM to create chatbots that can provide useful insight on the the people you support and who support your cause. Create new channels EBM enables you to deploy your chatbots to those channels which have become part of your audiences digital day-to-day like WhatsApp, Facebook Messenger, Telegram etc. Respond quickly Use EBM to create chatbots that can provide your audience with up-to-date information quickly and efficiently. Provide notifications Use EBM to create chatbots that can provide users with notifications when there is a new campaign, a new event or new ways to get involved. An intelligent solution Use EBM to create chatbots that can be trained to provide increasingly targeted responses as more users interact with them over time. Tell your story Use EBM to create chatbots that can be a great method to educate users about your cause, offering a range of media, such as images, text and videos. Jack O'Connell Head of Growth Josie Jordan Client Delivery Lead Our people make the difference We support you with consultancy, implementation, training and ongoing maintenance on every aspect of Conversational AI Learn more Ready to kickstart your chatbot journey? Contact us ### Our Work Our Work EBM works across a range of sectors and data / AI maturity levels. Leveraging semantic search and LLMs with Northern Gas Networks. Read More AI assistance for Childline. Read More AI implementation to support colleagues and guide them towards the right training, processes and policies. Read More More client case studies A digital assistant to provide personalised support and advice to people with arthritis across the uk and beyond. Boosting customer experience and sales with 24/7 chatbots capable of handling queries, quotes and customer service requests. National Deaf Children’s Society's AI Chatbot Alex, created to offer information and support for childhood deafness Global Pharmaceutical Boehringer Ingelheim build their chatbot programme on EBM to scale customer engagement.​ Using conversational AI to connect young people more effectively and efficiently to the right resources and support. The ICAEW use EBM to drive their vision of a digital support chatbot for all their members. Using AI-powered Chatbots to provide teachers with information about their contractual obligations. Building an AI Chatbot to help support young homeless people An engaging and intuitive experience to explore information around the Future of Gas Using conversational AI to increase accessibility to education and address student learning loss in West Africa NHS UK 'Dr. Bot' - Helping medical graduates and current trainees navigate information about the Foundation Programme. Food solutions customer service chatbot to answer enquiries about products and services Ready to kickstart your AI journey? Contact us ### Services We focus on applying human-centered design to create solutions that advance your organisation's goals. Get in touch for a free AI Strategy Workshop "There was an excellent partnership approach that the whole EBM team have shown throughout the project. I have heard this from others too. I would like to say a big thank you for all they have done and are doing and especially for the style of engagement.Many companies talk about creating a partnership but rarely do suppliers show the commitment and flexibility we have seen from EBM."Gordon Gillespie - Director of Operations, NSPCC Other services Getting Started With AI Responsible AI AI Policy Development Unlocking Value With AI AI Pilot Delivery We bring design and technology together to create solutions that are functional, inutiative, and transformative. We combine best-of-breed technology with consultancy and end-to-end implementation services to enable you to deploy and maintain AI enabled solutions.We love a challenge and can take on as much or as little as is required, from specialist consultancy to get clients started - or over the final hurdles they face, all the way through to the day-to-day support and evolution of our clients' solutions - when they don't have the capabilty, resource or capacity in-house. Our typical approach​ We have developed a tried and tested, collaborative process, which will allows a project to move rapidly yet prudently through six key phases. These stages are designed to create a clear and structured pathway from understanding the problem to delivering a fully functional and valuable AI solution, while ensuring that maintenance and optimization continue to deliver long-term success. 1. Understanding the Problem (Discovery) The first step in any successful project is to fully understand the problem at hand. During the Discovery phase, we partner with you to gain a deep understanding of your challenges, goals, and desired outcomes.By carefully listening to your needs and gathering crucial insights, we ensure we are aligned from the start. This phase allows us to define the scope, set realistic expectations, and pinpoint the most valuable solutions to pursue. It’s the foundation for everything that follows, ensuring we are focused on delivering results that matter. 2. Prototyping and Iteration Once we have a clear understanding of your needs, we move quickly into prototyping. We prioritize getting an initial version of the solution into your hands as soon as possible. While it may not be perfect, this prototype allows us to test assumptions, identify potential issues, and gather critical feedback early on.By iterating rapidly and refining the solution through multiple cycles, we ensure that the final product delivers real value. Each iteration brings us closer to the ideal solution, with ongoing feedback helping guide the process. 3. Validation and Trust Building To ensure that the solution is ready for deployment, rigorous validation is crucial. AI models require thorough evaluation to guarantee that their outputs are reliable, accurate, and free from bias or errors. Validation isn’t just a one-time process; it’s continuous. As new data is introduced and your business needs evolve, we refine and recalibrate the model to ensure ongoing effectiveness. Through a structured feedback loop, we gather real-world insights, enabling us to make necessary adjustments and build a solution you can trust. 4. Deployment and Integration With the solution validated and refined, we prepare for deployment. This stage involves integrating the AI system seamlessly into your existing workflows and infrastructure.Our team works closely with your technical and business teams to ensure the solution fits perfectly with your operations. We also handle all necessary training, documentation, and support to guarantee a smooth transition. Our goal is to ensure the system is easy to use, efficient, and ready to scale as needed, ensuring immediate impact. 5. Ongoing Maintenance and Optimisation AI solutions require continuous maintenance to stay relevant and effective. After deployment, we don’t just walk away, we remain engaged to monitor performance, resolve issues, and refine the system as new data becomes available. As your business landscape changes, so too should the AI solution. We establish a routine for regular updates, optimizations, and recalibrations to keep the system running at its best. Our ongoing partnership ensures that the solution remains valuable over the long term, adapting to new challenges and opportunities. 6. Measuring Success and Reporting Success isn’t just about delivering a solution; it’s about ensuring that solution provides measurable value. From the outset, we work with you to define success metrics that align with your business objectives.As we progress through each phase, we consistently measure the impact of the AI solution, providing regular updates and reports on key performance indicators. This data-driven approach allows us to make informed decisions, optimise outcomes, and celebrate the success of the project together. Consultancy We use our expertise to ensure that clients are able to fully integrate solutions into an overall digital strategy. Our business analysts identify the use cases that can be automated most effectively and conduct workshops to define the ideal implementation approach. Implementation We scope and validate concepts before full delivery - from design, channel strategy, integrations, bespoke GenAI development, AI Agent building / configuration and testing. Support We collaborate with you to develop a support strategy that enables you to maximise and maintain the value of your solution. As part of our support services, we strive to resolve all queries quickly, efficiently and cost-effectively using our highly skilled support team. They will identify your problem and determine the most effective solution. Training We upskill your team to be able to train, monitor and update your solutions on an ongoing basis. This can include technical training on the platform it is built on as well as training around AI concepts and best practices. Ready to kickstart your project? Contact us